RESIDENT INFORMATION

Rent is always due and payable on the first of the month, this even applies on holidays. There are multiple ways to ensure your rent will not be late.

Utilizing the Resident's Portal is the most effective way to pay your rent. Through the Residents Portal, rent payments can be made manually every month or you can choose the auto withdrawal feature. Houston Properties is unable to accept cash.

Contact your resident manager to set up your move in appointment. You will complete a move in condition report, ensure your rent is paid for the next month, and collect your keys. If you are renting parking, a parking spot will also be assigned to you at that point.

Schedule the day you are moving out with your building manager prior to moving day. During the move out meeting you will complete a move out condition report and return your keys and fobs (if applicable). Be sure to leave us with a forwarding address. Your move out meeting must take place once you have completely moved out and cleaning is complete in order to ensure your security deposit will be returned. Don't forget that move outs need to be done by 3pm of your last day of tenancy. Damage deposits are returned after the 14th of the following month. Print out a copy of our Move Out Information Sheet.

Refunds of pet/damage deposits will be made payable to the people on the lease. We are unable to issue separate cheques to roommates. Cheques are MAILED out after the 14th of each month. Be sure we have your forwarding address.

For Fire or Police, dial 911.

For other emergencies, please contact your resident manager first.

If you cannot reach your Resident Manager, and the item cannot wait until morning, please call the Houston Properties Emergency line at 204-226-3034. A $70.00 service charge for calls deemed a non-emergency by the Maintenance Manager will apply. Emergencies that cannot wait until the next business day many include, but are not limited to, FLOODING AND FIRE.

If you happen to LOCK YOURSELF OUT of your unit between 10pm and 9am, you can contact Brothers Locksmith at 204-774-5474 to let you in. Any charges would be your responsibility. Their general charge can range from $70-$180 plus taxes. Do not attempt to break into your suite, as any damages would be costly.

Contact your resident manager for noise complaints. If for some reason you cannot contact your resident manager, and you deem it necessary, please contact the Police. If the Police are called, please request an incident number, and forward it to our office. It makes it much easier to deal with these situations.

If requested, Houston Properties will provide a tax receipt at year end. A request can be emailed to or call our office at 204-772-0777.

Protect yourself and your belongings by purchasing tenant insurance. This should protect you against any possible liabilities. Houston Properties insurance does not include tenant belongings unless damage is caused by Houston Properties negligence. This means that if another resident in the building causes a flood or fire, your possessions would not be covered. As well, if for some reason you are deemed responsible for damage (example leaving a window open and the pipes freeze) you could be held responsible for both yours and any other units affected.

One choice is to utilize our website link to preferred partner Fast insurance.

Residents are allowed to have one cat in their unit, permitting Houston Properties has given their approval and received the pet deposit from the resident. A pet deposit is a half month's rent. If pet damage is more than the amount of the deposit, further charges will apply. DOGS ARE NOT PERMITTED. Any resident or guest found in possession of a dog (even as a temporary visitor) will be subject to eviction.

All Houston Properties buildings are non-smoking buildings. Any smoking/vaping including marijuana is not permitted. As well, in Manitoba it is illegal to grow marijuana in your suite.

Do not tamper with smoke detectors. It is against the law and an important part of everyone's safety.

Painting by residents is NOT permitted. If your suite requires painting please contact our office.

Residents are NOT permitted to change their own locks. City of Winnipeg fire bylaws insist that the landlord have access to all units at any time.

Never open your windows for extended periods in the winter. Cold weather can easily cause your pipes to freeze and crack. This causes extensive damage and would be the responsibility of the resident.

Plumbing leaks must be reported to Houston Properties immediately, as a little drip can quickly cause major damage.