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Tenant Tips & Info


As a tenant of a property managed by Houston Properties there is some important information you should be aware of. Click on each of the links below for more details about your rent, insurance, pets, etc.

  1. RENT

  2. DIRECT DEBIT

  3. CANCELLING DIRECT DEBIT

  4. MOVE-IN PROCEDURE

  5. MOVE-OUT PROCEDURE

  6. ASSIGNMENT OF TENANCY

  7. ADDITION OR DELETION OF TENANTS FROM EXISTING LEASE

  8. SECURITY DEPOSITS

  9. IN CASE OF EMERGENCY

  10. RENT RECEIPTS

  11. INSURANCE

  12. PET DEPOSITS

  13. OTHER POINTS TO REMEMBER




    IN CASE OF EMERGENCY

    For Fire or Police, dial 911.

    For other emergencies, please contact your resident manager first.

    If you cannot reach your Resident Manager, and the item cannot wait until morning, please call the Houston Properties Emergency line at 204-931-2022. This is a paging service and we will return your call as soon as possible. A $70.00 service charge for calls deemed a non-emergency by the Maintenance Manager will apply. Emergencies that cannot wait until the next business day many include, but are not limited to, FLOODING AND FIRE.

    If you happen to LOCK YOURSELF OUT of your unit between 10pm and 9am, you can contact Brothers Locksmith at 204-774-5474 to let you in. Any charges would be your responsibility. Their general charge is $ 60-80.00 plus taxes. Do not attempt to break into your suite, as any damages would be costly.

    Contact your resident manager for noise complaints. If for some reason you cannot contact your resident manager, and you deem it necessary, please contact the Police. If the Police are called, please request an incident number, and forward it to our office. It makes it much easier to deal with these situations.



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